Contact

Talk to a person at Luggaway.

One inbox, real replies. Email hello@luggaway.com for anything, or pick the route below so it lands with the right person faster.

Monitored round the clock

Locker won't open, wrong charge, bag still inside: log it on the help page so we get your booking reference and can act on it straight away.

Log a problem

Reply within one working day

Run a bar, café, gym, hotel or shop with a spare corner? Founding venues earn commission on every bag with no upfront cost.

Reply within two working days

Affiliates, hotels wanting guest codes, event organisers, tour operators, key and parcel drops. Tell us what you're moving.

Same-day reply where we can

Boilerplate, facts, logos and the story behind the lockers are on the press page. For interviews and comment, email us with your deadline.

Press page

Send a message

Or just write to us here.

Pick a topic so it reaches the right person. We reply to everything within one working day, usually sooner.

Your name Please add your name.

Email Enter a valid email so we can reply.

Topic Pick the closest topic.

Booking reference (if you have one)

Message Tell us a little about what you need.

We only use your details to reply. See our privacy policy.

Email: hello@luggaway.com
Support hours: Email is monitored round the clock. Live chat arrives with the September 2026 launch.
Company: Luggaway is a trading name of Cheeky Charging Ltd, registered in England & Wales, company no. 15348193. Registered office: 128 City Road, London EC1V 2NX
Registered office: 128 City Road, London EC1V 2NX
Data requests: Copies, corrections and deletions are handled within 30 days. Pick "Data, privacy or an account request" above.

Help centre About us