Privacy Policy
Placeholder draft · September 2026 · Not yet reviewed for UK GDPR compliance
This page is a working draft. It describes the data handling we intend to follow so the website can be built and tested. It is not final and should not be relied on until it has been reviewed and this notice removed.
1. Who is responsible
Cheeky Charging Ltd, trading as Luggaway (company no. 15348193, 128 City Road, London EC1V 2NX), is the data controller for the personal data described here. Contact: hello@luggaway.com.
2. What we collect
- Booking details: name, email, phone number, the venue, dates and number of bags.
- Payment: handled by our payment provider; we keep only the last four digits and a transaction reference.
- Locker events: timestamped open and close events for your locker, which we also send to you.
- Support: anything you tell us when you log a problem or chat with us.
- Student verification: your .ac.uk email address, used only to confirm eligibility for the discount.
3. Why we use it
Placeholder: to run your booking and open the locker for the right phone; to send confirmations and locker events; to handle refunds, claims and support; to meet our legal obligations; and, where you agree, to tell you about new locations.
4. Sharing
Placeholder: host venues see only that a locker is booked, never who booked it. We share data with our payment, email and insurance providers as needed to provide the service.
5. Keeping it
Placeholder: retention periods for booking records, locker events and support tickets.
6. Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email hello@luggaway.com and we will respond within 30 days.
7. Cookies
Placeholder: the site uses only the cookies needed to remember your booking search and keep you logged in. Analytics cookies, if added, will be listed here with an opt-out.