Need a hand with your Luggaway locker?
Something not right? Most things have a quick answer right here. If not, log it with us below and we'll sort it properly.
Just need a fast answer?
The questions we get asked most — tap one to open it.
How much does it cost?
£4 per bag, per day, any locker size. Short stay is £2.50 per bag for up to 3 hours. Two bags can share one large locker for £6 a day, and a group locker takes 4 bags on one code for £12 a day.
£3,000 per bag included — no fee, no upgrade needed. No service fee either: the price at checkout is the price you pay.
Cancel free until your drop-off time and it's refunded to your card. Got a pricing question we haven't answered?
How do I collect my bag?
Go back to the same locker at the same venue and hold the QR from your confirmation up to the reader. The door opens, you take your bag, you close the door. That's it.
Every open and close is timestamped in your confirmation email, so you have a record at both ends.
Need a friend to collect? Forward them your unlock link — their phone will open the locker too.
Can I cancel or change my booking?
Yes. Cancel any time before your drop-off time and you're refunded in full to your card — no form, no waiting.
Once your drop-off window has started, the booking is yours to use — but you can still extend it, add bags or move to another venue from your booking link.
Where can I find a Luggaway locker?
Luggaway lockers live inside partner venues — bars, cafés, gyms, hotels and more. Search on the home page: every location shows the venue's exact opening hours and how many lockers are free right now.
We're signing up venues across the UK now, ahead of our September 2026 launch.
Can I open the locker more than once?
As often as you like, at no extra cost. Same QR, same locker, until your booking ends. There's a USB-C port inside too, so a power bank or laptop can charge while it's stored.
What's happened?
Tap the closest issue for what to do right now — then log it with us so we can check the locker unit and put it right.
The locker won't open with my QR
Three quick checks: turn your screen brightness up, make sure you're using the QR from your latest confirmation email (it changes if you extend or move), and check you're at the right venue and locker number.
Phone dead or still no luck? Our 24/7 live chat can verify your booking and open the locker remotely. You will never be charged extra for a locker that wouldn't open.
Let us know so we can check the unit:
I was charged but got no booking confirmation
Check your junk folder first — the confirmation comes from hello@luggaway.com. If there's genuinely nothing, don't worry — we'll always automatically refund you. A payment with no booking behind it is only a pending hold, and it bounces back on its own, usually within 2–3 hours.
You don't need to do anything. If you'd still like to chase it up and it's been more than 2 days, let us know:
The locker is damaged or won't close
Don't leave a bag in a door that won't lock. Message live chat and we'll move your booking to another locker at the same venue — you won't pay twice.
Then log it below with the locker number on the door, so we can take that locker out of service and get it fixed.
I've been charged the wrong amount
Quick check first: £4 per bag per day, £2.50 per bag for a short stay under 3 hours, £6 a day for two bags sharing a large locker, £12 a day for a group locker. Extensions are charged at £4 per bag per extra day. A bag left past the end of its booking keeps being charged £4 a day for up to 7 days.
If it still doesn't add up, log it below with the amount charged and we'll look into it and put it right.
My booking has ended and my bag is still inside
No stress. Your bag stays locked and insured. We charge £4 a day for up to 7 days after the booking ends and keep emailing you. After 7 days we move the bag to secure storage so the locker can be reused; after 28 days unclaimed bags are disposed of.
Easiest fix: extend from your booking link and collect with the same QR. Can't get back yourself? Log it below and we'll arrange for someone else to collect with a one-off code.
Log a problem & we'll sort it
This is the best way to get sorted properly. Logging it here lets us pull up the exact locker unit, check the booking, and fix the root cause — not just patch it. We'll come back within one working day.
Chat or email us
Logged it above already? We're on it. If you'd rather chat it through, here's how — though logging a problem above is the quickest way for us to trace the locker and fix it properly.
Chat with us live
Our live chat answers most questions straight away and puts you through to a person if you need one. Good for a quick question — for anything tied to a locker or a refund, please log it above so we get the booking reference and full detail.
Start live chathello@luggaway.com · usually a same-day reply