Terms & Conditions
Placeholder draft · September 2026 · Not yet reviewed by a solicitor
This page is a working draft. It sets out the shape of the terms we intend to offer, so the website can be built and tested. It is not the final agreement and should not be relied on until it has been reviewed and this notice removed.
1. Who we are
Luggaway Ltd ("Luggaway", "we", "us") operates self-service luggage lockers hosted inside third-party venues across the UK. Contact: hello@luggaway.com.
2. What you're booking
A booking gives you the use of one locker (or, for group and shared bookings, one larger locker) for the period you choose, at the venue you choose, during that venue's opening hours. The locker opens only for the QR / unlock link tied to your booking and for anyone you choose to share that link with.
3. Prices and payment
- Standard rate: £4 per bag per day. Short stay: £2.50 per bag for up to 3 hours. Shared large locker: 2 bags, £6 per day. Group locker: 4 bags, £12 per day.
- Insurance of up to £3,000 per bag is included at no extra charge. Extended cover may be offered at checkout.
- There is no service fee. The price shown at checkout is the price you pay.
4. Cancelling and changing
You may cancel free of charge at any time before your drop-off time and we will refund the full amount to the card you paid with. Once your drop-off time has started, the booking cannot be cancelled, but you may extend it, add bags or move to another location from your booking link.
5. Opening hours guarantee
The venue's exact opening hours are shown before you pay. If the hours we showed were wrong and, as a result, you could not reach your bag during the booked period, we will refund the booking in full.
6. What you must not store
- Cash
- Passports and identity documents
- Loose lithium batteries
- Food
- Liquids over 100 ml
- Anything illegal, dangerous or that would cause harm to the venue or other users
7. Uncollected bags
If your bag is still in the locker after your booking ends, we will continue to charge £4 per day for up to 7 days and will contact you by email. After 7 days we may move the bag to secure storage so the locker can be reused. Bags that remain unclaimed 28 days after the booking ended may be disposed of.
8. Insurance and liability
Placeholder: scope of the £3,000 per-bag cover, exclusions (including the items in section 6), how to make a claim, and the timestamped open/close record that supports it. To be drafted with the insurer.
9. Codes, groups and third parties
Placeholder: terms for event codes, hotel guest codes, student discounts and key/parcel drops, including who is responsible for payment and for the contents.
10. General
Placeholder: governing law (England and Wales), changes to these terms, and how to complain.